Sr. Engineer - Run Ops (R&D)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

Global Product Operations team (RunOps R&D) – An arm of Global Digital Products that provides application L2, L3, Infrastructure maintenance and deployment support.
"Sr Eng, RunOps R&D" an individual contributor, Subject Matter Expert who can guide and mentor an Application Support team.
The role will accomplish two purposes, first to coordinate and work across teams to support/ guide internal team to solve user issues, and second will bridge the technical/functional knowledge sharing on new product development.

Responsibilities

Provide Level 2, Level 3 support for Java based medical application.
Troubleshoot and identify root causes with minimal supervision.
Working with cross functional team members to identify, document, investigate and resolve user issues/concerns.
Collaboration with stakeholders including R&D, DevOps, third parties, Scrum & Delivery teams and Investigation teams.
Well versed in ITIL process and maintain Lifecyle while resolution ticket.
Form partnership with team and balance uneven workloads across team to meet SLA, deployments and projects milestones.
Drive productivity with focus on automation and continuous improvement.
Collaborate across global teams and partner with R&D to meet business goals.
Document processes and monitoring application performance metrics.
Establish root causes for application errors and help address the issues.
Perform memory utilization analysis, thread analysis, transaction analysis.

Skills & Qualifications

Senior Application Support engineer with medical industry exposure is desired, applicants with job history in other discipline are invited to apply with below requirements are meet.

General:

6 - 8+ Overall experience.
Bachelor’s Degree required.
Must demonstrate the ability to prioritize and organize work.
Must be a self-motivator and team player.
Passionate about continuous learning and keeping up with latest technologies.

Tools & Technology:

Experience in Application Support organization
Experience in Java based application support
Well versed in SQL queries
Experience in cloud environment and containerization will add value.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.