AR/Collections Analyst

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary:

The Accounts Receivable Specialist is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

Essential Duties and Responsibilities:

• Complete daily collection activities as prioritized by debt collection software
• Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.
• Understand customer profiles and their related sensitivities.
• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution
• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
• Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account.
• Resolve Disputes within own area of responsibility according to the agreed upon timeline.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
• Follow-up on and collect disputes deemed invalid by the internal functional teams.
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Support the training and process improvement effort.
• Keep up to date with accounts receivable best practices and technology improvements
• Achieve past due percentage and cash target related goals.

Qualifications:

• High level ability to influence and negotiate.
• Excellent problem solving, and customer service skills
• Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified)
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment

Education and/or Experience:

• Bachelor degree in Finance
• 5+ (3+) years experience in SSC or similar corporate role with primary focus on data analytics.
• Functional knowledge of the accounts receivable and dispute management processes.
• Proficiency using accounting and cash application software preferred.
• Proficient in using Microsoft Office suite.
• Experience in Collections process improvements.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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