Field Service Engineer - Fluent Swedish and English

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Vantive: A New Company Built on Our Legacy
Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

We are actively seeking an experienced Field Service Engineer to join the team based in Lund, Sweden.

You will deliver a complete technical service and support for water plants across Sweden and Denmark. You will be required to provide out of hours support with time off in lieu, with +- 50 overnight stays (allowance provided).

The Technical Services Field engineer is responsible for:
Performing service activity on Reverse osmosis Water treatment plants, as per defined service requirements and customer contractual agreements.
Performing sales support activities on defined service offering within the geographical area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Install, service, maintain, upgrade or execute Field Corrective Actions on Reverse osmosis Water treatment plants as per defined service requirements and customer contractual agreements in the defined area of responsibility;

• Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data;

• Produce and maintain timely and accurate content in knowledge management database per guidelines;

• Establish, maintain communication & partnership with customers, team members and business contacts;

• Provide customer telephone support (if necessary);
• Deliver user training to customers;
• Support customer demos;

• Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets;

• Manage assigned car stock, spare parts and assets (instruments, tools), as per storage requirements and instructions. Ensure manual replacement orders are performed timely and on purpose.

• Use mobile devices such as cell phone, laptop and tablet to complete activities including communicating with customers, updating work orders, completing checklists, accessing portals and training, , diagnosing problems, and maintaining schedule of activities;

• Ensure compliance to all applicable service and quality requirements as well as to all applicable company rules and operational/organizational rules;

• Maintain compliance with laws protecting data privacy as per internal policy;
• Ability to manage his/her environment.

• Ability to travel on short notice and working late evenings.

JOB REQUIREMENTS
Education/Experience

• Electrical education and knowledge
• This function requires a technical degree (preferably in the mechanical/electromechanical) or equivalent through experience. (Advantage if you have worked with reverse osmosis or similar products.)
• At least 2 years’ experience as service engineer on electro mechanical devices with preference in the  medical device sector.

• Fluent Swedish and English is required for this role.

• Driver license B.

Salary Package

Excellent base salary

Permanent contract

37,5 working hours. Overtime - time off in lieu

Overnight stay allowance

25 days of an annual leave + 5 extra days + 3 bridge days

Car / car allowance

Pension and insurance

Friskvårdbidrag

Access to company gym

Seasonal flu vaccinations for eager employees

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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