IT Specialist - End User Support H/F

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

We are seeking an experienced IT System Administrator to join our team at Meyzieu. You will be based on site , providing full support both remotely and face to face.

Job Summary:

The End User Support Services Specialist will provide technical support and assistance to end users within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, cert management, managing user accounts, Data Backup and ensuring a high level of customer service.

Key duties will include :

• Ensure the thorough documentation of all IT-tickets with detailed resolutions or workarounds, and research comprehensive solutions for recurring problems
• Support of the IT-infrastructure (Windows environment, AD-group structure, virtualization VMWare and Storage) together with a team of local and international colleagues
• Perform regular Proactive IT Support Walkthroughs to actively engage with users, identify potential IT issues, and provide immediate troubleshooting, enhancing overall user satisfaction with IT services
• Develop and maintain Knowledge-based articles for complex issues and user-related troubleshooting
• Oversee the installation, monitoring, and maintenance of all command-provided hardware, software, mobile devices, and peripherals for end-users
• Ensure smooth operations & Support for local applications with the help of the vendor, assist with application hardware, peripherals & other utilities for high availability
• Support production systems with the help of vendors, work with local management on IT budget, IT procurement / purchases, IT Audits
• IT Induction for new joiners & ensure IT assets availability on joining date. IT assets recovery from exiting employees
• Contribute to the development and refinement of technology guidelines, policies, and procedures
• Support and engage with the customer support frequently to provide status on specific ticket escalations, updates on Special Projects and meet any ad hoc user requests
• Attend meetings to provide Key Stakeholders project updates, ticket updates, issues and concerns
• Collaborate with other organizational entities and external vendors to solve issues on the user’s behalf

What you'll bring

• Bachelor’s degree in computer science or equivalent degree with relative experience required, including 3+ years in an IT Support System
• Knowledge in Windows Server 2019/2021/2025 and Windows 10 and Windows 11
• Knowledge in databases (SQL, Oracle) is an advantage
• Experience in cloud infrastructures (AWS and Azure)
• Excellent communication skills in French and English essential
• Ability to work effectively in a global team environment
• Ability to work independently, under minimal direct supervision
• Strong analytical, communication, interpersonal and organizational skills required
• Creativity in addressing technical challenges

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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