Customer Service Rep - (Fixed-Term Contract)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

What are your responsibilities?

• Manage orders coming from Customers, under his own responsibility or in support of other team members, acting as back-up when needed, applying SOPs and working practices defined at team level and granting a high level of service to the Customer.
• Primary contact for Customers and PD patients.
• Manage complaints coming from Customers according to SOPs and involving all the other functions needed to solve the issues.
• Co-operate within the CS team in the implementation of new activities, processes and procedures, to optimize the service given to Customers.
• Co-operate with the Internal Functions involved in Customer Service Processes, such as Business (Marketing & Sales Force), Finance, QA, PV, Warehouse, TDS, Technical Service

Skills:

• Good MS Office applications knowledge - Ability to excel
• Multitasking capacity
• Collaborative team player
• Communication skills
• Target oriented
• Possibly knowledge of the English language

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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