Customer Service Coordinator (Homecare)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

We are looking for a Customer Service Coordinator to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Services team, you will be operating as the first point of contact with our home patients.

The role will be working from Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts)

Essential Duties and Responsibilities

• To manage the processing of customer orders for home patients

• To manage customer queries and complaints ensuring a win win solution for Vantive and the customer

• To create lateral relationships with other departments to support product distribution

• To enhance the reputation of customer services and positively promote the image of Vantive

• To contribute to the evolution of the department by providing feedback and taking action to improve

• To positively contribute to the delivery of service excellence to Vantive's customers and patients

Qualifications

• GCSE Level standard

• Organized

• Ability to prioritize workload in a very busy environment

• Tenacious

• Strong decision making skills

• Strong attention to detail/accuracy

• Good team player

• Professional telephone manner 

• Proactive and reactive nature

• Siebel experience preferred

• Flawless customer  service skills

• Can do attitude, willing and positive manner

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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