Operations Lead

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

SUMMARY

This role is responsible for coordinating the onsite Technical Services workshop activities for service and maintenance of products

Key Accountabilities

• Manage the workshop team (workshop engineers plus functional support colleagues) to drive operational performance, management of KPIs, daily task assignments and compliance with operational/EHS/quality standards.
• Implement, monitor and review country-assigned Service Level Agreements for workshop activities
• Collaborate with the Senior Manager to manage costs & expenses in compliance with budget & forecast, ensuring appropriate justification for any variation.
• Conduct people management activities (e.g. disciplinaries, monthly ACE check in’s, Talent Management, employee engagement) for all workshop colleagues.
• Collaborate effectively with internal stakeholders (e.g. Commercial, Cluster Heads) to drive improvements in internal customer satisfaction indicators.
• Manage operational reporting for service activity, ensure accuracy of service data in the system and drive remedial action with internal stakeholders to address under performance.
• Ensure execution of Standard Operating Procedures (SOPs) across all workshop workstreams and collaborate with Subject Matter Experts to drive process improvements
• Responsible for managing and leading key operational projects within the workshop, as well as collaborating with other Workshop Leads on EMEA-wide projects/workstreams.
• Drive continuous improvement activity and standardisation across all tasks and workstreams within the workstream, as well as embedding a culture of continuous improvement within the team

Essential Criteria

Qualifications

• Qualification in Continuous Improvement Methodology (e.g. LEAN, Six Sigma) would be advantageous

Experience

• Successful and well-established experience in managing large operational teams (managing technical/engineering team would be advantageous)
• Proven experience in delivering strong KPI results and meeting SLAs consistently in an operational environment
• Proven experience in cost management of an operation
• Successful experience in managing employee relations cases (e.g. disciplinary, grievance, absence management)
• Established track record of developing people and driving team engagement
• Proven experience in managing operational projects

Skills

• Strong collaboration skills
• Strong communication skills
• Excellent data analysis and reporting skills, including Excel
• Good problem solving skills

Knowledge

• Good working knowledge of applying EHS in an operational/technical environment
• Good working knowledge of Quality in an operational/technical environment
• Good working knowledge of Operational Compliance in an operational/technical environment
• Good awareness of electronic/electrical engineering would be beneficial

Job Requirements

• Flexibility with start/finish times of working hours according to operational needs

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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