C2C Analyst

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

The C2C analyst is responsible for the collection’s activities, providing commercial and customer support and serving as a liaison with financial institutions as Banco General and public institutions.

What you'll be doing

Collections:

• All Collections activities are key to maintaining a Local Resource in Country as she visits customers for collections door to door.

• For Panama there is the need of creating a file to collect from each customer, she does follow up on the reception of the file and executes end to end the collections process.

• Send statements of accounts, follow ups, dunning letters, visits, provide “adendas”, add electronic invoices # and monitor corrections when needed. Payments offsets and credit notes applications for all customers of those Vantive LE.

• Government institutions request yearly information that is prepared by Lilia and sent for budget assignments and internal customer reconciliations, and other private customers’ requests.

• Provide collections support for order release process executed by Credit.

• Credit notes requests to Billing and Disputes team or Customer Service (depending on the type or CN)

• Create a package of invoices and POD for collections, same thing for Mexico, with all stamps, PO to be sent to the customer for payment.

• Note that for home delivery there is a full process embedded for this, that requires revision of a list of patients’ documents sent by Supply chain, if there is a return that needs to be addressed.

• Special processes for Complejo Hospitalario, Caja de Seguro Social and POL. SANTIAGO BARRAZA.

• Creation of cash receipts after a customer pays, sending offsets to cash apps.

• Cks pick up for some customers that have that methodology required (we will look for the best way to improve this, but this is the current process)

• Collections for Costa Rica, Caja Costarricense Seguro Social and revision of discount and proper treatment to that discount on our system.

Commercial, Customer Service (SAC), Finance Support:

• Supporting sales with Customers Information when needed (DSO, Credit limit among others), request sales intervention when needed for collections effort.

• Fine and Fees analysis due to delays with products delivery.

• Support to Customer Service for zip codes needed for home patients not in JDE.

• Legal representation, so she is in charge of: a. Signature follow ups for Commitment letters and revision of those according to customer’s needs, and review if correction applies once is provided and delivered to the customer with the products, b. signature of extensions requests and revision of each case response, c. Signature of authorization of delivery, fees or fines exceptions, d. signature of revisions of fines applied to Vantive, e. Signature of public tenders for Government , f. signature of performance bonds.

• Preparation and presentation of all documents for Health Provision of MINSA (Panama Minister of Health).

• Report and analysis of deferred revenue.

P2P LE 1042

• Representative for Banco General to create and remove users.

• Provides Support with ACH Payments in Banco General like payroll, and taxes among others.

• Signature in conjunction with other representatives for Accounting requests for SOA Banco General and Citibank.

• Signature of documents to be presented to DGI (Direccion General de Ingresos) requested by accounting.

• For penalties charged to Vantive, she is the cks legal representative who provides the signature and needs to be approved and delivered to the mailroom for process.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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