Field Service Representative

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role at Baxter

The Field Service Representative, with minimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is performed in clinics, home patients, hospitals, donor centers or other equipment locations. Extensive travel & All work is performed according to quality and regulatory requirements, as well as quality standards set by Baxter. A FSR may obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

Your Team

At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

What you'll be doing

• Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.

• Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.

• Completes paperwork, documentation and administrative tasks per policy and procedure.

• Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.

• This position will require 30% travel and occasional overnight travel

• Understanding of Reverse Osmosis and water pretreatment would be an asset

• Delivers and removes products as well as completes functional checks.

• Maintain accurate inventory of trunk stock

• Develops and maintains good relationships with various levels of internal and external customers.

• Collaborates and communicates effectively with sales, co-workers, other departments, and customers

• Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.

• Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory

• The ability to use analytical methods and problem solve.

• Ability to provide equipment overview training to technical staff at customer locations as necessary.

• Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.

What you'll bring

• 2+years of work experience in Field Service

• Bachelors degree/diploma in Technical, Bio-Medical field or similar

• Requires high level of organizational skills.

• Strong written and verbal communication skills.

• Working knowledge of Microsoft Office (Word, Excel, Outlook)

• Valid Driver’s license with a clean driving record

• Able to lift heavy equipment and testing apparatus up to 35 kg

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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