Technical Service Engineer

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Role Summary:

• Depot Service Engineer is responsible for all aspects of equipment support performed in depot or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, commissioning, planned maintenance, troubleshooting, assessment and breakdown repair.

Essential Duties & Responsibilities:

• Responsible for in-house commissioning, de-contamination, maintenance, re-certification, upgrade, troubleshooting and repair of equipment 
• Able to support on-site commissioning, troubleshooting and preventive maintenance of equipment
• Capture service activities accurately and prepare detailed service report in service delivery system and ensure service documents are submitted on-time
• Escalate any customer complaints whenever necessary
• Responsible to ensure timely completion of assigned service job
• Work closely with clinical and sales team
• Support all supplemental activities within Technical Services operations
• To do daily/weekly/monthly checks for the test tools and workstations as per procedure.
• To maintain all the test tools and equipment's under calibration, contact calibration vendor when it is due, upload calibration certificates in the system once calibration done.
• Able to provide service support after office hour, weekends and public holidays if whenever required
• To contact customer and arrange collection of equipment's for repair/PM as and when needed.

Education & Experience:

• Diploma in Biomedical Engineering / Other Engineering  
• Good analytical and problem-solving skills
• Good communication and interpersonal skills
• Attention to detail, multiple task management
• Customer oriented
• Proficiency in Microsoft Office
• 2-3  years’ experience 
•  At least 1 year of technical experience in dialysis machines or relevant experience servicing medical equipment.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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