Customer Service Representative with Dutch

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

The Customer Service Representative is responsible for the daily execution of the day to day activities in the customer service department for the B2C or the B2B markets. This responsibility includes customer maintenance (new & existing), timely delivery of products to the Dialysis products to the patients at home or to our hospitals, timely order & return processing, answering customer calls in a timely & professional manner, daily release of backorders and supporting continuous improvement efforts in general. In this critical role, the CS Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customers to create a very reliable and consistent great customer experience every single day. This position will provide support to customers in the Benelux region.

Essential Duties and Responsibilities

• Daily execution of Customer Service tasks for the B2C or B2B markets: Order management (including holidays deliveries), Telephony, Complaints & Returns, Emergencies shipments, Backorders, Credit & Rebills, Escalations

• Supporting continuous improvement efforts;

• Managing internal & external stakeholders

• Provision of information to patients and the Healthcare providers if applicable

• Escalation management, focal point for the team, internal groups and the customer

• Build up strong relationships with internal/ external customers

• Be able if necessary to perform CSR functions to a high level of expertise

• Coordination of the logistics

Qualifications

• Experience in Customer Service is a big asset

• Fluency in French and English is a must and Dutch is a plus

• Strong customer focus

• Enthusiast, flexible and creative

• Making quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.

• Operating in accordance with Baxter's global business practice standards and ethics

• Strong personal commitment to support Baxter patients and customer clinicians

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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