EMEA AP Manager

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Role overview

• Responsible for leading and managing a team of up to 10 P2P Specialists (Multiple locations) in their day-to-day activities, ensuring the defined service level agreements are met and are accountable for driving a culture of service excellence.
• Expand the scope of the regional Account payable resolution team to manage issues and inquires through resolution.
• Reports to Head of Finance Operations with dotted line to VBS site lead

What you'll do

• Supervises internal customer and supplier enquiries (e.g., webchat, email, scanned correspondence, etc.) and are resolved in a timely manner with a good quality of service/response always delivered, targeting to resolve on first contact.
• Works with Vantive Business Services (VBS) personnel, Procurement, and vendors, as well as in-country personnel, to address and resolve issues as they surface, enforce the adoption of the agreed channel strategies and manage compliance with the defined policies and procedures.
• Ensure errors are minimized and straight-through processing principles are adopted where possible.
• Investigate complex invoice processing issues and progress through to a satisfactory outcome.
• Support period-end close reconciliation activities, as needed.
• Reconcile supplier statements and investigate debit balances as instructed.
• Maintain a high-performing, highly motivated team, ensuring that staff receive the training appropriate to their needs/abilities.
• Provide staff coaching and reviews and approve employee performance evaluations for completeness/fairness.
• Support staff training and education activities.
• Monitors the quality of responses to our partners and is accountable for setting the appropriate escalation policies and communication strategies.
• Work with Procurement, Finance management and VBS Management to manage compliance issues.
• Identify and present solutions for continuous process improvement, including root cause analysis and recommendations
• Review and propose changes to Accounts Payable policies and procedures as dictated by market and company changes and/or industry, in addition to changes in personnel, department practices and systems
• Educate internal customers and suppliers on the use of self-service solutions, where appropriate
• Provide input into performance metrics

What you'll bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. List knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Expert in the end-to-end Accounts Payable process
• Understanding of Accounts Payable best practices
• Excellent customer service and communication skills
• Ability to travel within region to various site.
• Ability to plan, assign and direct work; ensuring strict deadlines are met
• The ability to investigate issues fully and apply “common sense judgement” to get to the best solution
• Expertise in Business Service/Shared Service operations including organization, processes and technologies
• A self-starter with the drive needed to manage target and deadlines
• The written language skills needed to deliver service excellence
• Knowledge of financial systems
• Understanding of change management and human resource issues
• Good analytical and interpersonal skills

Education and/or Experience:

• Minimum five -years of Finance experience, including functional Accounts Payable experience.
• Bachelor’s Degree, preferably in Accounting or Finance desirable.
• Working knowledge of general accounting practices is desirable.
• Experience with presentations.
• Knowledge of AP technology is desirable.
• Additional language skill is preferable.

What we offer

• Probation period of 3 months and then for an indefinite period.
• Competitive salary, annual bonuses, recognition award program.
• A workplace environment that is based on our values: collaboration, speed, courage, and simplicity.
• Possibilities for development on a personal and professional level in one of the top global MedTech companies.
• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.
• Bax4U - cafeteria/lunch cards (300 PLN monthly).
• PPE program with very attractive conditions available for each employee after 3 months.
• Fully covered language courses (English or other languages according to business needs).
• Co-financing of holidays and an additional 2 days off from work annually.
• Additional extra day for birthday.
• Warsaw office location - Powiśle!

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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