Technical Service Supervisor (Depot)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Position:Technical Service Supervisor (Depot)

Work Location: Vantive Healthcare TS Office (Chaisanguan Building, New Phetchaburi Road)

Reporting Manager:Head of Technical Service, MTV

Normal Working Hours:Mon-Fri 8:00-17:00

Job Scope:

• Install, service and maintain products, distributed by Vantive in the defined area of responsibility.

• Establish & maintain communication & partnership with customers, team members and business contacts.

Job Descriptions:

• Propose and implement work processes, procedures and technical resources in accordance with the company policy.

• Coordinate personnel (e.g. commercial team and customers) to ensure the service objectives are satisfied by the end user and company.

• Develop and implement maintenance and inspection plans to ensure reliability and sustainability of the equipment’s system

• Ensure all activities are performed following the available instructions and information, within the quality system framework

• Report all relevant service activity, to ensure updated and accurate service data in the service system

• Provide activity, equipment and reliability data (KPIs) to the Technical Services Manager for the Depot activities.

• Ensure an effective compliance to all quality system requirements that are applicable to Technical Services (Work in close relationship with the Quality Assurance management rep. of your country/region to achieve this)

• Establish an excellent partnership with other Vantive functions (Sales & Marketing, HR, QA, RA, finance, R&D, IT)

• Work performed in a depot setting.

• Will also require travel to customer sites to complete tasks if required.  

• Working hours may vary and will require evening and weekend work as directed by the company or customer needs. 

• Leading and coaching the depot team.

• Managing the depot production output as per company expectation

Qualifications:

• Bachelor's degree in engineering such as Biomedical, Electrical, Electronics, or related fields.

• At least 5 years’ working experiences in technical service, especially in the supervising role. This function requires a minimal technical degree preferably medical instrumentation or electro-mechanics or equivalent through experience.

• Good knowledge on equipment control and troubleshooting methods/skills

• Good analytical and problem-solving

• Ability to work independently with minimum supervision and meeting schedules

• Work might require to carried out at customer’s site (hospital/clinic/patient home) and depending on exigency of service, evening and weekend work may be required.

• Good communication, positive attitude, strong interpersonal, negotiation, selling, and presentation skills.

• Good command of written and spoken English.

Benefit & Welfares:

• Base Salary + Allowances

• Month 13th Fixed Bonus.

• Annual Bonus

• Group Insurance, Flexible Benefits, Annual Leave.

• Etc.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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