Analyst, Billing Control

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

The Billing Control Analyst is responsible for consolidated or manual invoices for the customers supported by the regional SSC.  Specific responsibilities include problem resolution, customer issue resolution and delivering performance that meets or exceeds service level agreements and customer expectations.

What you'll be doing

• Complete billing activities, including resolution of errors flagged by the ERP system

• Understand customer profiles and their relative billing requirements (including specific supporting document or billing submission requirements)

• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution.

• Coordinate with the AR team to follow-up on customer disputes, incorrect invoice information, underpayments, and past due receivables as a result of billing errors in a timely manner.

• Ensure compliance with the Company's billing standardization and automation objectives to ensure a streamlined billing process that can be scaled.

• Resolve Disputes within own area of responsibility according to the agreed timeline.

• Enter notes into Get Paid and provide sufficient information and supporting documentation to the dispute coordinator.

• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.

• Work with internal departments (Pricing, Customer Service, Sales, IT) to research, provide support in obtaining additional information to resolve billing-related issues and disputes.

• Identify repetitive issues and communicate those to the proper owners and Billing GPO to facilitate root cause analysis and eradication.

• Representing billing function on cross-functional project teams and support the process standardization and automation efforts to reduce redundancies and inefficiencies

• Support the training and process improvement effort

• Serve as the primary point of contact for internal and external auditors as billing related questions arise

• Keep up to date with billing best practices and technology improvements

• Achieve billing accuracy and other billing related goals

What you'll bring

• Bachelor’s degree in finance, Accounting or similar work experience.

• 3+ years’ experience in SSC or similar corporate role with primary focus on billing.

• Experience in Billing/AR process improvements.

• Functional knowledge of the accounts receivable and dispute management processes.

• Proficient in using JDE and C2C Technology preferred.

• Proficient in using Microsoft Office suite.

• High level ability to influence and negotiate.

• Excellent problem solving, and customer service skills

• Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified)

• Adaptable to new ideas and ways of accomplishing tasks

• Ability to work in a team environment

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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