Learning Technology and Integrations Lead

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

The Learning Technology and Integrations Lead resides in the Global Learning (HR) organization and is the Business System Owner for Vantive’s Learning Management System (LMS); ensuring it delivers value to the organization by aligning its functionality with business needs, managing its lifecycle, and driving continuous improvement.  This role is a critical liaison between business stakeholders and technical teams in HR IT and Quality IT; translating business needs into technical requirements while ensuring stability and retaining a state of validation. Vantive is currently implementing its own Learning Management System (LMS) on the Cornerstone platform and this role is key to the implementation activities (testing, validation, go live, and hypercare). 

What You'll Be Doing

Integrations

• Design, establish, maintain, and troubleshoot integrations between the Learning Ecosystem and other enterprise systems (e.g., Content Vendors, HRIS, SSO)
• Monitor DMS data flow and logs to ensure seamless and accurate transactions
• Collaborate with IT and vendors on interface enhancements or error resolution

Testing & Validation

• Plan and execute end-to-end testing for LMS releases, enhancements, and fixes
• Conduct impact analysis and regression testing for quarterly and off-cycle releases
• Document test cases, defects, results, and obtain stakeholder sign-off
• Perform UAT testing and address feedback
• Lead UAT testing with participants where required

Release Management

• Review, configure and test LMS Vendor releases
• Assess and recommend whether to “turn on” functionality
• Coordinate quarterly LMS releases and patch deployments across environments
• Evaluate release notes, identify relevant features, and communicate impact
• Lead release readiness meetings and coordinate post-release validation activities

System Stability

• Monitor CSOD platform performance and proactively address system issues or interruptions
• Perform root cause analysis for recurring technical issues and drive long-term fixes
• Partner with internal IT and LMS vendor support for platform health optimization

Vendor Escalations

• Manage technical escalations with LMS vendor support; raise, track, and drive resolution for tickets
• Ensure SLAs and communication protocols are met during escalations
• Maintain documentation for vendor engagements and knowledge base articles

Relationship Management

• Establish and maintain relationships with internal cross-functional teams
• Establish and maintain relationships with Learning vendors
• Gather and translate business requirements into technical configurations
• Provide training, guidance, and system support to functional teams
• Participate in cross-functional collaboration
• Participate in in vendor business reviews

Business System Ownership

• Define and articulate business rules required for data accuracy and consistency
• Identify and resolve data quality issues
• Act as the primary contact for the data management process between IT developers and the business
• Ensure configurations meet evolving business needs and compliance standards
• Track usage analytics and user feedback to inform improvements

Business Process Ownership

• Define, document, and optimize learning-related business processes in CSOD
• Identify opportunities for automation, simplification, and standardization
• Ensure processes align with regulatory and organizational policies
• Ownership of Learning Technical Procedures, Requirements and Guidance

Audit Support

• Maintain detailed logs for changes, access control, and system configurations
• Support internal/external audits by compiling data and evidence of compliance
• Ensure adherence to data security, retention, and privacy standards

Change Management

• Train others as appropriate on system functionality
• Develop materials to inform and adopt new functionality
• Communicate status, solutions and concerns
• Disseminate information in a timely manner within the team and across functions
• Own and manage the change request lifecycle for CSOD-related updates
• Evaluate business impact, align with stakeholders, and obtain approvals

What You'll Bring

• Communication: Effective communication is crucial for building and maintaining strong internal and external relationships, conveying expectations, and resolving issues
• Relationship Management: Cultivating and maintaining positive vendor relationships is key to long-term success, fostering collaboration and trust
• Problem-Solving: The ability to identify and resolve issues promptly and effectively is crucial for mitigating risks and ensuring system stability
• LMS Expertise: Business ownership and subject matter expert of LMS, Learning Technology, and Learning Ecosystem
• Project Management: Oversee projects related release management, new system functionality, and change requests
• Industry Awareness: Staying informed about industry trends and best practices is important for staying competitive and making informed decisions
• Scheduling Flexibility: LMS technical point of contact for business. On-call / as needed for audit support Supporting a Global company across varying time zones
• Detail Oriented: Ability to document details and interdependencies regarding a release update
• Strategic Thinking: Understand implications of releases and provide recommendations about specific release acceptances
• Leadership: Lead technical areas of the Learning ecosystem

What you'll bring

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 9+ years of hands-on experience with Cornerstone LMS w/LxP platform; including configuration, administration, release management, integrations, and validation
• Solid understanding of system testing, release cycles, and change control processes
• Working knowledge of validation related tasks and activities
• Experience with SSO, API integrations, and enterprise HR systems (e.g. HCM, Content Vendors)
• Strong project management, communication, and stakeholder engagement skills
• Experience supporting compliance/audit requirements
• Open to applicants across the country, this is a remote position

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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