Service Coordinator

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes

Technical Service Coordinator & Administration.

• Provide a world class response to all Technical Service activities to internal and external customers, such as: -
  • Device delivery & collection
  • Technical fault reporting & resource planning.
  • Updating various databases with service related information. 
  • Maintenance of service contracts.
  • Processing of parts and pricing requests.
  • Managing device loan pool information.
  • Administration of service related complaints.
  • Responding to and proactively communicating with customers by telephone and e-mail.

​General

• Proactively maintaining and extending own and others skill base and technical knowledge through personal development and training
• Establish & maintain communication & partnership with customers, team members and business contacts
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere with all Quality and EHS elements

Education/Experience

• Education sufficient to work in a fast paced administration environment.
• Competence in working with Microsoft office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Basic knowledge required

Microsoft Office

Functional requirements & competencies

• Communicative, customer focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high quality service
• Comply with regulations and standards and protect Vantive's public reputation

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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