Customer Service Rep.

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Customer REP carrying out the different tasks related to the full order process, telephone customer service, e commerce management and development, information and complaints management, handling of offers and prices to customers and invoice rectifications. Integrated management of home patient operations in compliance with EHS, GDP and Ethics and Compliance requirements.

·Receive and process customer orders according company procedures.

·Homecare orders /stock take or another channels.

·Customer hospital orders and Ecommerce orders

· Receive, reply or forward to respective departments the different customer  

queries.

·Receive complaints and take adequate action according company procedures.

·Process loan requests according company procedure.

·Process returns requests according to company procedure.

·Process Travel Club orders.

·Initiate new customer request process and update existing ones.

·Support commercial team needs and training need it.

·Send company documentation accordingly customer request.

·Customer and ecommerce orders

·Invoice & Credit notes for CS department and another ones.

·Comply with all quality, environmental, hygiene and safety policies.

·Collaboration about new portals and digitalization procedures.

· Continue learning CS tools and new / existing process.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.