Associate, Interactions (Japanese)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Role Summary

• Emphasize ethics and integrity, supporting Vantive's mission through interactions with external stakeholders
• Compliance team plays a critical role in monitoring the effectiveness of internal control environments and evaluating the reliability of financial reporting

Responsibilities

Interactions

• Review HCP interaction requests/submissions to ensure compliance with global policy and local regulations
• Identify non-compliance issues and resolve them with internal customers
• Monitor requests in the compliance tool (Pega) for timely processing and closure
• Ensure all required documentation is entered before closing interaction files in Pega
• Provide guidance on using the compliance tool to key internal customers
• Prepare interaction dashboards and present statistics to senior leaders
• Conduct data analysis reviews to identify risks and non-compliance, and present findings to senior leaders
• Provide regular training to internal customers
• Drive continuous process improvements and automation

Internal Controls

• Standardize internal control processes, enhance documentation and testing procedures
• Facilitate documentation of controls over processes executed by Shared Service Centers (SSC)
• Coordinate with SSC teams to gain understanding of control decisions
• Identify pain points in control design and execution, design effective solutions
• Assist in communication with the organization and external auditors regarding the compliance approach

Qualifications

• 3-5 years of relevant professional experience
• Experience enforcing company policy compliance
• Working knowledge of systems like Pega, JD Edwards, and Concur
• Understanding of internal controls, operational, and system control procedures
• Strong verbal and written communication skills, good interpersonal skills
• Self-motivated, reliable, desire to learn and contribute
• Strong facilitation and conflict resolution skills
• Ability to handle multiple priorities and meet deadlines

Educational Requirements

• Bachelor's degree
• Attention to detail
• Strong customer service focus
• Team player
• Multilingual (English and Japanese required)

役割の概要

• 倫理と誠実さを重視し、外部利害関係者との交流を通じてVantiveの使命をサポート
• コンプライアンスチームは、内部統制環境の有効性を監視し、財務報告の信頼性を評価する重要な役割を果たします

責任範囲

インタラクション

• HCPインタラクションのリクエスト/提出を確認し、グローバルポリシーと地域規則の遵守を確保
• 違反問題を特定し、内部顧客と協力して解決
• コンプライアンスツール（Pega）内のリクエストを監視し、迅速な処理と完了を確保
• 必要な文書が全て入力されていることを確認
• コンプライアンスツールの利用方法についてガイダンスを提供
• インタラクションダッシュボードを準備し、統計を上級指導者に提示
• データ分析レビューを実施し、リスクと違反を特定。結果を上級指導者に提示
• 内部顧客に定期的なトレーニングを提供
• 継続的なプロセス改善と自動化を推進

内部統制

• 内部統制プロセスの標準化を推進し、文書化とテスト手順を強化
• 各シェアードサービスセンター（SSC）によるプロセスの統制文書化を促進
• SSCチームと調整し、統制決定の知識と理解を得る
• 統制設計、実行の痛点を特定し、効率的なソリューションを設計
• 組織内および外部監査人とのコミュニケーションを支援

求める人物像

• 関連する専門的な経験が3〜5年以上
• 会社のポリシーの遵守を強制する経験
• Pega、JD Edwards、Concurなどの情報システムの実務知識
• 内部統制、運用およびシステム統制手順の理解
• 優れた口頭および書面のコミュニケーションスキル
• 自己動機づけ、信頼性が高くチーム貢献の意欲があること
• 強いファシリテーションおよび紛争解決スキル
• 複数の優先事項を処理し、期限を守る能力
• 細部に注意を払える方
• 強いカスタマーサービス志向
• チームプレーヤー
• 英語と日本語がビジネスレベル以上

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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