Technical Services Back Office Admin (Fixed Term Contract)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

You'll be the first contact point for both our internal and external customers, working to ensure the daily activities within the Technical Service.

Your responsibility will be to execute all administrative tasks regarding Technical Service activities Local and as Central Workshop.

This is where you can support our Technical Service Department!

What you'll be doing

• Respond and filter incoming communications
• Cooperate to Plan service activities with available system tools and information
• Order, process and receive process parts and products
• Ensure the shipment of the machines and the receiving to the other countries in line with SLA
• Manage spare parts orders
• Cooperate to respond to information inquiries (documents, planning, contracts, parts, pricing, etc.)
• Cooperate to answer any administrative requests
• Cooperate to manage QA activity
• Cooperate on complaint management
• Manage, in collaboration with EHS responsible, scrapping activities
• Manager orders for suppliers
• Manage import/export inside the organization

What you'll bring

• High school diploma or Degree
• Previous experience in administration/back office activities is a plus
• Good knowledge of English (written and spoken)
• Knowledge of Microsoft Office and ability to work with digital tools
• Good communication skills, ability to collaborate with other team members and with different stakeholders

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.