EMEA C2C Regional Lead

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Role Overview

The EMEA C2C Regional Lead is responsible for overseeing and optimizing the end-to-end Credit to Collections operations across the EMEA region. This includes Accounts Receivable, Credit Management and Billing Control. The role ensures alignment with global finance strategies, drives operational excellence, and supports regional compliance with Delegation of Authority (DOA) policies.

What you'll do

Strategic Leadership

• Manage and provide leadership to the Regional C2C team, including recruiting, career development and management processes.

• Support the standardization and optimization of C2C processes.

• Formal relationship management with various business stakeholders at Shared Services, Corporate and Local BU/country level.

Operational Excellence

• Set and achieve performance targets (Cash Targets, Bad Debt, DSO, Disputes, Credit , Aging etc.) in line with global standards and targets.

• Monitor performance and perform metric variance analysis and recommend/prioritize improvements aimed at improving performance.

• Monitor on-going risk of customer portfolio, identify, analyze and communicate changes or risks, reducing any potential exposure to bad debt.

• Create a high-performance operating culture throughout the organization.

Process Optimization

• Develop and execute a comprehensive strategy for an ongoing training methodology and program for processes, systems, and policies in collaboration with the business.

• Provide oversight to the team performing root cause analysis of escalated issues and ensure appropriate and timely resolution of issues, including coordination with other SSC locations and other Shared Services functions as necessary.

• Partner with Global Process Owners and Regional Process Owners to identify and implement process and technology improvements.

• Partner with Customer Service, Supply Chain and commercial teams to optimize the end-to-end customer experience related to C2C, customer onboarding, customer service and support projects aimed at improving the upstream processes significantly impacting C2C.

• Advocate for automation and technology improvements and partner with IT to implement or improve existing technologies for additional productivity improvement.

• Anticipate needs, assess and manage business risk taking; escalate issues that may impact their process globally; manage through times of crisis and ambiguity

• Act as a key stakeholder to foster a business-oriented culture; continuously monitor the needs of the business.

What you'll bring

• Proven experience in regional finance operations, preferably in Credit to Collection or Accounts Receivable.

• Minimum 5 years leading regional or cluster level operations in C2C or Accounts Receivable.

• Experience with ERP systems (e.g., JDE), collections tools (e.g., Get Paid), and reporting platforms (e.g., DAS8).

• Excellent communication and stakeholder management skills across multicultural teams.

• Fluency in English; additional European languages are a plus.

Preferred Attributes

• Strategic thinker with a hands-on approach to problem-solving.

• Ability to manage complex transitions.

• Comfortable working in a matrixed organization with global and regional stakeholders.

We offer

• Probation period of 3 months and then for an indefinite period;
• Competitive salary, annual bonuses, recognition award program;
• A workplace environment that is based on our values: collaboration, speed, courage, and simplicity;
• Possibilities for development on a personal and professional level in one of the top globalMedTechcompanies;
• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card;
• Cafeteria/lunch cards (300 PLN monthly);
• PPE program with very attractive conditions available for each employee after 3 months;
• Fully covered language courses (English or other languages according to business needs);
• Co-financing of holidays and an additional 2 days off from work annually;
• Additional extra day for birthday;
• Warsaw office location - Powiśle!

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.