EMEA Customer Data Management Specialist

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Role overview

The Regional Customer Data Management Specialist is responsible for providing support in managing the Customer Data Management processes for the customers of all sales channels supported by the regional Business Services. Responsibilities also include occasional formal relationship management with the business stakeholders, GPOs and other BBS functions.

What you'll do

• Provide support on master data management methodologies and techniques applicable;

• Ensure master data integrity in key systems as well as maintaining the processes to support the master data quality;

• Provide expert advice in resolving data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies collaborating with subject matter experts, GPOs and data stewards;

• Support standardization and process improvement activities to reduce complexity, eliminate errors and improve the quality of outputs and transactions;

• Identify, define, and implement process improvements, and present solutions to Team Lead;

• Keep up to date with master data management best practices and technology improvements and identifying opportunities to implement those.

What you'll bring

• Excellent problem solving with great customer service skills;

• Functional knowledge of the accounts receivable and dispute management processes;

• Adaptability to new ideas and ways of accomplishing tasks with proficiency in using JDE or similar ERP (C2C technology will be an advantage);

• Teamwork approach and proven track record in master data management and improvements;

• Fluency in English, both oral and written;

• Strong reporting tools knowledge including MS Excel.

What we offer

• Probation period of 3 months and then for an indefinite period;
• Competitive salary, annual bonuses, recognition award program;
• A workplace environment that is based on our values: collaboration, speed, courage, and simplicity;
• Possibilities for development on a personal and professional level in one of the top globalMedTechcompanies;
• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card;
• Bax4U - cafeteria/lunch cards (300 PLN monthly);
• PPE program with very attractive conditions available for each employee after 3 months;
• Fully covered language courses (English or other languages according to business needs);
• Co-financing of holidays and an additional 2 days off from work annually;
• Additional extra day for birthday;
• Warsaw office location - Powiśle!

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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