Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary:

Technical Services Field technician is resposible to:

• Perform service activity on electromechanical medical devices, as per defined service requirements and customer contractual agreements.
• Perform service activity on connectivity and digital systems, as per defined service requirements and customer contractual agreements.
• Perform sales support activities on defined service offering within the geographical area of responsibility.

Essential Duties and Responsibilities

• Install, service, maintain, upgrade or execute Field Corrective Actions on electromechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility.
• Install, service, maintain, upgrade or execute Field Corrective Actions on connectivity devices and digital systems as per defined service requirements and customer contractual agreements in the defined area of responsibility.
• Establish, maintain communication & partnership with customers, team members and business contacts.
• Ensure compliance to all applicable service and quality requirements.
• Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data.
• Provide customer telephone support (if necessary).
• Deliver user training to customers if this job is defined as TS responsibility by TS EMEA.
• Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets.
• Support customer demos.
• Manage assigned car stock, spare parts and assets (instruments, tools), as per storage requirements and instructions. Ensure manual replacement orders are performed timely and on purpose.

Technical Skills

• Principles of electronics, electro-mechanics, mechanics, Electrostatic Discharge protection/requirements, Medical Device Directive.
• Ability to use common hand tools, sharp cutting tools as well as crimpers and soldering equipment.
• Ability to use assembly test fixtures and measuring equipment.
• Good IT (connectivity and digital systems) skills
• Good troubleshooting skills
• Good knowledge of connectivity systems and informatic communication systems

Education/ Experience

• Technical degree (preferably medical instrumentation or electro-mechanics) or equivalent through experience (at least 12-13 years education, 15/16 preferable).
• Experience in water systems for hemodialysis.
• At least 2 years’ experience as service technician on electromechanical devices with preference in the medical device sector.

Role requirements

• Customer-oriented, proactive, and reliable.
• Driven to deliver high quality service.
• Good written and verbal communication skills.
• Must be able to read and follow detailed written instructions in English.
• Ability to manage own work schedules.
• Disciplined, independent in executing tasks, but also a strong team player.
• Good interpersonal skills and be able to work effectively and efficiently in a team environment.
• Ability to adapt to changes.
• Knowledge of Quality System and GDP (documentation)/GMP requirements.
• Knowledge of Environmental Health & Safety (EHS) requirements.
• Ability to travel between the countries: Hungary, Slovenia and Croatia.

Language Skills

Hungarian - Excellent

English - Good

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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