Manager Customer Relations (m/f/d) - Peritoneal Dialysis

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role

The Customer Relations Manager Peritoneal Dialysis (PD) ensures that Vantive’s PD offering delivers maximum value to Key Accounts and strategic customers at critical inflection points of growth. This role takes ownership of customer success strategy, drives account development, and leads cross-functional initiatives to accelerate customer satisfaction, retention, and business expansion.

This role could be home based in Germany.

What you'll be doing

• Provide strategic support to focus and growth customers, working closely with Sales and Account Management to identify and develop customer potential in the market
• Co-create and steer customer strategies together with Sales and Account Management
• Conduct economic evaluations and structural analyses (e.g., dialysis-related programs) to derive measures for program development and optimization
• Proactively identify customer needs, challenges, and opportunities to accelerate growth and ensure long-term success
• Oversee and accompany strategic and operational customer projects, ensuring alignment with business objectives and measurable impact
• Document and analyze customer interactions to assess satisfaction, loyalty, and growth potential
• Define objective KPIs and success criteria to monitor account health, retention, and growth
• Perform gap analyses and root-cause assessments to ensure corrective actions
• Align closely with Sales, Key Account Management, Digital Solution Management, and Marketing to optimize offerings and processes
• Champion customer feedback loops to inform product and service improvements
• Contribute to the design and delivery of training content, empowering customers in the effective use of products, therapies, and services

What you'll bring

• Bachelor's degree in a relevant field, e.g. Business Administration or related
• 5+ years in customer success, account management, or consulting
• Proven track record of leading strategic accounts and delivering growth
• Experience managing cross-functional projects and influencing senior stakeholders
• Strategic thinking: ability to design and execute growth strategies
• Leadership: guides teams, mentors specialists, and influences cross-functional stakeholders
• Business acumen: evaluates economic impact and drives measurable outcomes
• Decision-making authority: accountable for customer success outcomes
• Change leadership: drives transformation at customer inflection points
• Ability to travel as needed
• Fluency in German and good English skills

Have we sparked your interest?

If you like the sound of the above role, can thrive in a fast-paced working environment and are excited about working in a learning and growth culture, then we’d love to talk to you. Apply directly on our Online System.

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Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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