Core Accountabilities (Build / Run / Optimize)

• BUILD – Functional Design, KT Enablement & Change Delivery (TSA Exit Focus)

• Act as the functional design authority for finance application configuration, postinglogic, integrations, and embeddedcontrolswithinassigneddomain(s)

• Lead requirementsdefinition and translate finance business needsintoclear, testable functional designs and specifications

• Partner with IT deliveryteams to ensure solutions are scalable, controlled, and aligned to finance and audit requirements

• Lead and support Knowledge Transfer (KT) and TSA Exit enablementwithinassigneddomain(s), ensuring the FAST organization can operateindependently

• Drive creation and quality of foundational operating artifactswhere documentation does not exist, including:

• Runbooks and playbooks for daily, weekly, monthly, and close‑criticalactivities

• SOPs, job aids, decisiontrees, and exception‑handling guidance

• Documentation and evidence standards aligned to SOX and audit requirements

• A sustainable documentation repository withownership and version discipline

• Support establishment of the operational instrumentation required for a scalable service model, including:

• Definition of KPIs and metrics for KT progress, readiness, stability, and quality

• Design and adoption of a case management / intake and loggingapproach to ensure support interventions are captured, categorized, and traceable

• Govern functionaltesting, UAT coordination, and release readiness for finance‑impacting changes

• Ensureenhancements and projects are deliveredwith minimal risk to close, controls, and financialreporting

• Support enterprise initiatives such as entity setup, integrations, system enhancements, and transition‑relatedstabilization

• RUN – OperationalStability, Close Readiness & Controls

• Ownfunctionalstability and predictablebehavior of finance applications and finance master data withinassigneddomain(s)

• Ensurerepeatable, high‑quality close outcomes, includingcut‑off discipline and defectprevention

• Safeguard SOX compliance and audit readinessthroughstrong system controls and disciplinedexecution

• Serve as the primaryfunctionalescalation point for close‑critical, audit‑impacting, or high‑risk finance system or data issues

• Operate a tiered support and escalation model, including:

• Incident and defect triage and prioritization

• Functionalroot‑causeanalysis and impact assessment

• Validation of fixes prior to deployment

• Use recurring issue trends and logged intervention data to reducerepeatdefects and improvestability over time

• OPTIMIZE – Simplify, Standardize & Improve

• Continuouslyidentifyopportunities to simplify configuration, reducemanualworkarounds, and eliminateunnecessarycomplexity

• Drive standardization of finance application and finance master data patterns, controls, and usage

• Collaboratewith Finance, IT, and Data teams to strengthenembeddedcontrols and data quality

• Support automation, analytics, and AI readiness as outcomes of stable operations and strong data discipline

• Contribute to FAST roadmap planning, prioritization, and continuousimprovement initiatives

Key Responsibilities

• Act as second‑line (L2) support following AMS triage, taking ownership of finance system incidents and defects (Operational / Direct)

• Perform functional analysis, impact assessment, and prioritization of issues, ensuring alignment with business and finance priorities (Tactical / Significant)

• Coordinate resolution across FAST Leads, IT delivery teams, and AMS providers, ensuring timely and effective outcomes (Tactical / Significant)

• Ensure close‑critical and control‑impacting issues are identified and escalated appropriately, minimizing risk to financial reporting (Strategic / Major)

• Track defects and incidents through full lifecycle, ensuring transparency, accountability, and timely resolution (Operational / Direct)

• Validate system fixes and enhancements prior to release, ensuring issues are resolved without unintended downstream impacts (Tactical / Significant)

Depending on assignment, a FAST Analystmaybeaccountable for one or more of the followingdomains:

• Accounting‑to‑Report (A2R / Close): GL, close, valuation, FX, intercompany, transferpricing, and costing system enablement

• Procure‑to‑Pay (P2P): AP, accruals, liabilities, and P2P‑related close dependencies

• Order‑to‑Cash (O2C): AR, billing, invoicing, collections, and revenue‑impacting configurations

• Finance Master Data Enablement:Enablement and control of finance‑relevantattributes (e.g., GL structures, accountingattributes, reference data) aligned to Enterprise MDM standards

• SOX & Controls: Finance application security, access, segregation‑of‑duties, and audit support

Essential skills, knowledge, and experience

• Strong experience in incident management and L2 support within finance systems / JDE environments, specifically JDE.

• Ability to perform functional impact assessments related to finance processes (e.g., close, controls, reporting) 

• Experience coordinating across AMS, IT delivery, and business stakeholders 

• Understanding of defect lifecycle management and release validation processes 

• Knowledge of finance controls, audit requirements, and close-critical processes

• Communication requirements

• Frequent interaction with AMS teams, IT delivery, FAST Leads, and Finance stakeholders 

• Ability to clearly communicate issue impact, prioritization rationale, and resolution status 

• Escalation of high-risk issues to appropriate governance forums

• Innovation / problem-solving

• Diagnose and resolve complex cross-functional system issues 

• Identify recurring defects and support preventive improvements and stabilization efforts 

• Improve processes for incident tracking, categorization, and resolution efficiency

• Knowledge requirements

• Practical understanding of finance system processes and integrations 

• Familiarity with ticketing systems, defect tracking, and incident workflows 

• Knowledge of SOX/control-sensitive system operations

• Competencesand behaviors

• Strong analytical thinking and attention to detail 

• Ability to prioritize under pressure, especially during close cycles 

• Effective cross-functional collaboration and coordination 

• Ownership mindset for issue resolution and system stability

Education

• Bachelor’sdegreerequired;advanceddegreepreferred

• 8–12 years of experience in finance systems, JDEenablement, or finance transformation roles

• Strong understanding of finance processes, accountingprinciples, close, and internalcontrols / SOX

• Hands‑onexperiencewithJDE finance modules and related finance applications

• Demonstratedability to drive knowledgetransfer, documentation build‑out, and operating discipline in environmentswithlimitedexisting documentation

• Proven experience balancing operationalstability and change delivery in complexenvironments

• Strong analytical and problem‑solvingskills, includingroot‑causeanalysis

• Effective communicatorwith the ability to partneracross Finance, IT, Data, and Controls

• Experienceworking in global, matrixedorganizationspreferred