Customer Service Representative - Dutch and French speaking
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
At Vantive, our purpose is clear: Extending lives and expanding possibilities for patients living with kidney disease. Every role in our organization contributes directly to improving patient outcomes — and our Customer Service team plays a vital part in making that happen every single day.
We are looking for a Customer Service Representative with fluent Dutch and French, to join our collaborative, supportive, and positive team environment. If you thrive in a fast‑paced setting, enjoy working with people, and want to make a real impact, we’d love to hear from you.
Your Role
As a Customer Service Representative, you will be responsible for the daily execution of customer service activities across B2C and B2B markets, supporting both patients at home and hospital customers in Dutch and French across the Benelux region.
This is a critical role that requires close collaboration with internal teams and a strong customer‑first mindset to deliver a consistent, reliable, and high‑quality customer experience — every day.
Key Responsibilities
Customer Service Operations
Manage order processing (including holiday deliveries), returns, backorders, complaints, credit & rebills, and escalations
Handle incoming customer calls in a timely, professional, and empathetic manner
Coordinate urgent and emergency shipments
Ensure timely delivery of dialysis products to patients’ homes and healthcare facilities
Daily release and follow‑up of backorders
Collaboration & Stakeholder Management
Act as a key contact for internal and external stakeholders, including Planning, Warehousing, Sales, and Customers
Serve as a focal point for escalations and issue resolution
Build strong, trusted relationships with patients, healthcare providers, and internal teams
Coordinate logistics activities to ensure service continuity
Continuous Improvement & Support
Actively support continuous improvement initiatives
Provide accurate information and guidance to patients and healthcare providers
Step in flexibly to support the team during peak periods when needed
Qualifications & Experience
Previous experience in Customer Service (strong asset)
Fluent Dutch, French and English (mandatory)
Strong customer‑focused mindset with excellent communication skills
Enthusiastic, positive, flexible, and creative team player
Ability to make quality decisions using analysis, experience, and sound judgment
Comfortable working in a regulated, quality‑focused environment
Operates in line with Vantive’s global business standards and ethical values
Strong personal commitment to supporting patients and healthcare professionals
Why Join Vantive?
Be part of a mission‑driven company making a real difference in patients’ lives
Work in a positive, supportive, and fun team culture
Collaborate with passionate, engaged colleagues
Develop your skills in a regulated, international healthcare environment
Contribute to meaningful work with a clear purpose
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
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