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Extending Lives  
Expanding Possibilities

Customer Service Representative - Dutch speaking

Utrecht, Netherlands
Job ID
JR - 192395
Category
Customer Service
Date posted
02/23/2026
Location
Utrecht, Netherlands
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Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

At Vantive, our purpose is clear: Extending lives and expanding possibilities for patients living with kidney disease. Every role in our organization contributes directly to improving patient outcomes — and our Customer Service team plays a vital part in making that happen every single day.

We are looking for a Customer Service Representative with fluent Dutch and English, to join our collaborative, supportive, and positive team environment. If you thrive in a fast‑paced setting, enjoy working with people, and want to make a real impact, we’d love to hear from you.

Your Role

As a Customer Service Representative, you will be responsible for the daily execution of customer service activities across B2C markets, supporting both patients at home and hospital customers in Dutch and English across the Benelux region.

This is a critical role that requires close collaboration with internal teams and a strong customer‑first mindset to deliver a consistent, reliable, and high‑quality customer experience — every day.

Key Responsibilities

Customer Service Operations

  • Manage order processing (including holiday deliveries), returns, backorders, complaints, credit & rebills, and escalations

  • Handle incoming customer calls in a timely, professional, and empathetic manner

  • Coordinate urgent and emergency shipments

  • Ensure timely delivery of dialysis products to patients’ homes and healthcare facilities

  • Daily release and follow‑up of backorders

Collaboration & Stakeholder Management

  • Act as a key contact for internal and external stakeholders, including Planning, Warehousing, Sales, and Customers

  • Serve as a focal point for escalations and issue resolution

  • Build strong, trusted relationships with patients, healthcare providers, and internal teams

  • Coordinate logistics activities to ensure service continuity

Continuous Improvement & Support

  • Actively support continuous improvement initiatives

  • Provide accurate information and guidance to patients and healthcare providers

  • Step in flexibly to support the team during peak periods when needed

Qualifications & Experience

  • Previous experience in Customer Service (strong asset)

  • Fluent Dutch and English (mandatory)

  • Strong customer‑focused mindset with excellent communication skills

  • Enthusiastic, positive, flexible, and creative team player

  • Ability to make quality decisions using analysis, experience, and sound judgment

  • Comfortable working in a regulated, quality‑focused environment

  • Operates in line with Vantive’s global business standards and ethical values

  • Strong personal commitment to supporting patients and healthcare professionals

Why Join Vantive?

  • Be part of a mission‑driven company making a real difference in patients’ lives

  • Work in a positive, supportive, and fun team culture

  • Collaborate with passionate, engaged colleagues

  • Develop your skills in a regulated, international healthcare environment

  • Contribute to meaningful work with a clear purpose

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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