Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

The Travel & Expense (T&E) Program Administration Leader provides end‑to‑end leadership and hands‑on operational oversight for the company’s global Travel & Expense ecosystem. This role owns the strategy, governance, and daily execution of travel and expense operations, including travel agency management, corporate travel cards, P‑cards, meeting/event cards, and expense administration.

The role acts as the single point of accountability for program performance, controls, vendor management, and employee experience, while directly leading the T&E operations and analysis team responsible for day‑to‑day delivery.

Scope of Accountability:

Enterprise ownership across:

• Global travel and expense program governance

• Travel agency and booking platforms

• Corporate travel cards, P‑cards, and meeting/event cards

• Expense reimbursement operations

• Day‑to‑day T&E operations and analytics team

• Vendor and platform relationships

• Internal controls, audit readiness, and risk management

What You'll Be Doing

Enterprise Program Leadership

• Own the global T&E program vision, operating model, and roadmap.

• Serve as Global Process Owner for Travel & Expense within the end‑to‑end finance process landscape.

• Establish governance, decision rights, and escalation paths.

• Balance employee experience, compliance, and cost optimization.

Day‑to‑Day Operational Ownership

• Maintain direct accountability for daily T&E operations, ensuring timely, accurate, and compliant execution.

• Oversee:

  • Expense report processing and issue resolution

  • Card administration requests and escalations

  • Travel booking and traveler support issues

• Act as the final escalation point for complex, high‑risk, or executive T&E issues.

• Ensure operational performance meets defined SLAs and service expectations.

People Leadership – T&E Operations & Analysis Team

• Lead, coach, and develop the global T&E analysts and administrators.

• Set clear performance expectations, goals, and development plans.

• Ensure appropriate workload management, coverage, and skill alignment.

• Build analytical capability within the team to identify trends, risks, and improvement opportunities.

• Foster a culture of accountability, continuous improvement, and service excellence.

Travel Policy & Governance

• Own execution of global travel and expense policies.

• Ensure consistent application while managing approved exceptions.

• Translate policy into executable processes, controls, and system configurations.

• Partner with Legal, Compliance, and Audit on policy interpretation and enforcement.

Travel Agency & Booking Management

• Lead relationships with global and regional travel management companies (TMCs).

• Define and manage SLAs, KPIs, and service quality metrics.

• Ensure alignment between policy, booking tools, and traveler behavior.

• Drive adoption of preferred suppliers and negotiated rates.

Card Program Management

• Own governance and administration of:

  • Corporate travel cards

  • Purchasing cards (P‑cards)

  • Meeting and event cards

• Oversee full card lifecycle (issuance, limits, suspension, termination).

• Ensure timely card actions aligned with HR events (hire, role change, termination).

• Monitor spend patterns, exceptions, and fraud indicators.

• Partner with treasury on relationships with card issuers and banking partners.

Operational Excellence & Controls

• Define and maintain T&E process documentation and controls aligned with SOX and internal control standards.

• Establish and monitor KPIs, KRIs, and SLAs across operations and vendors.

• Reduce manual work, rework, and exceptions through standardization and automation.

• Own audit responses, remediation plans, and control gap closure.

Vendor & Service Delivery Management

• Manage performance of travel agencies, T&E platforms, banks, and outsourced providers.

• Ensure contracts, SLAs, and cost structures support enterprise objectives.

• Drive vendor accountability and continuous improvement.

Stakeholder & Change Leadership

• Partner with Finance, HR, Procurement, IT, Security, and business leaders globally.

• Lead communications and training for policy, process, and system changes.

• Support shared services transitions, system implementations, and operating model changes.

Key Deliverables

• Global T&E governance and operating model

• Daily operational performance dashboards

• T&E team operating cadence and performance reviews

• Travel agency and card program SLAs

• Audit‑ready SOPs, controls, and remediation plans

• Continuous improvement and cost optimization roadmap

Success Measures

• Strong audit outcomes and control effectiveness

• Reliable, high‑quality day‑to‑day T&E operations

• Reduced exceptions, fraud risk, and escalations

• High employee satisfaction with travel and expense services

• Effective team performance and capability growth

What You'll Bring

Required Qualifications

• 8–12+ years in Finance Operations, Shared Services, or Global Program Leadership

• Proven experience leading both program governance and daily operations

• Demonstrated people leadership experience managing operational teams

• Strong understanding of T&E, card programs, and internal controls

• Experience managing global vendors and banking partners

• Experience in GBS / VBS or shared services environments

• Exposure to T&E system implementations or transformations

• Lean, Six Sigma, or operational excellence background

• Strong executive communication and influence skills

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.