Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role:

The Senior Specialist – Customer Supply Experience enables end to end execution and operational excellence across both Chronic and Acute Renal business units. This role serves as the operational bridge between strategy and execution—managing allocation requests, product merchandising, campaign workflows, asset governance, and performance reporting to ensure timely, compliant, and high impact marketing delivery across diverse care settings. The specialist must operate effectively in the predictable, life cycle driven environment of Chronic therapies while also supporting the time sensitive, utilization driven demands of the Acute hospital setting.

What you'll be doing:

Allocation Requests & Commercial Operations (Chronic & Acute)

• Manage end to end allocation request processes across both business units, including product samples, promotional materials, educational kits, clinical tools, and event materials.

• Evaluate requests for strategic fit, inventory availability, compliance, and budget alignment, recognizing differing drivers:

  • Chronic: sustained patient programs, onboarding, retention, long term therapy support‑term therapy support

  • Acute: hospital protocol support, formulary wins, utilization spikes, urgent requests

• Own the allocation intake system and tracker.

• Partner with Supply Chain, Customer Service, and Commercial Operations to:

  • Forecast demand by business unit

  • Proactively mitigate stock constraints

  • Coordinate rapid fulfillment for Acute priority needs

Product Merchandising (Chronic & Acute Focus)

• Lead product merchandising execution across channels and care settings

• Coordinate merchandising refresh cycles, launches, and phase‑outs for:

  • New product introductions

  • Indication or labeling changes

  • Portfolio transitions between Acute and Chronic care pathways

• Partner with vendors on printing, kitting, and fulfillment, ensuring appropriate PO’s set up in Coupa and budgets tracking

Campaign & Asset Operations

• Support campaign execution and asset deployment across both business units

Systems, Process & Compliance Enablement

• Administer and optimize marketing operations tools (CRM, Boost, Monday.com, project management platforms) to accommodate dual business workflows.

• Maintain and continuously improve SOPs that balance:

  • Standardization where possible

  • Flexibility required for Acute market responsiveness

• Ensure all activities align with regulatory, legal, and privacy requirements in both care settings.

Managing 3rd party codes

• Coordinate and administer third‑party vendor codes to ensure accurate setup, timely activation, and proper tracking across campaigns, platforms, and internal systems.

• Integrate third‑party codes into marketing campaigns, ensuring proper alignment with campaign objectives, audience targeting, and channel strategy (e.g., digital, email, field enablement).

• Analyze performance and utilization of third‑party codes to assess campaign ROI, identify optimization opportunities, and support marketing decision‑making with data‑driven insights.

• Collaborate with cross‑functional teams (Brand, Digital, Compliance, Sales) to ensure codes are deployed consistently and support brand messaging and promotional strategies.

• Support promotional planning by forecasting code needs, coordinating with vendors, and ensuring codes are available ahead of campaign launches.

Cross Functional Collaboration

• Act as a key liaison with:

  • Sales (Chronic reps, Acute hospital specialists)

  • Clinical & Medical Affairs

  • Regulatory, Legal, and Quality

  • Supply Chain, Finance, and Customer Service

• Ensure smooth communication and alignment across teams supporting different customer environments and timelines.

Other Duties as Required

• Support congresses, hospital events, and educational programs across both business units.

• Assist with new product launches, portfolio expansions, or care continuum initiatives bridging Acute to Chronic transitions.

• Provide operational support for ad hoc business priorities and leadership requests.

What you'll bring:

Education

• Preferred Bachelor’s degree in Marketing, Business, Life Sciences, or a related field required.

Experience

• 3–5+ years in marketing operations, commercial operations, or related roles.

• Experience supporting multiple business units or therapy areas preferred.

• Demonstrated success managing:

  • Allocation workflows

  • Product merchandising across varied customer environments

• Healthcare, medical device, or pharmaceutical experience strongly preferred.

Skills & Competencies

• Strong operational discipline with the ability to manage both planned and urgent workflows.

• Understanding of differences between chronic care models and acute hospital environments.

• Excellent project management, analytical, and organizational skills.

• Detail oriented with a strong quality and compliance mindset.

• Proficient in Microsoft 365, MS Excel; experience with CRM/Boost/JDE/Marketing Automation tools preferred.

• Clear communicator and collaborative partner across cross functional teams.

• Preferred: Bilingual - French and English.

Key Success Metrics

• Allocation request turnaround time and accuracy across both business units

• Merchandising coverage, refresh timeliness, and field adoption

• Campaign execution accuracy and asset lifecycle compliance

• Stakeholder satisfaction across Chronic and Acute teams

• Audit readiness and reduction of operational exceptions

Work Conditions

• Travel: Up to 10–15% for events, and field support.

• Ability to lift up to 25–30 lbs occasionally (e.g., event materials/kits).

Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $84,000 to $97,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Existing Position: Yes

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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