Engineer, Technical Service

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Key Responsibilities

• Responsible for on-site troubleshooting, installation and commissioning of dialysis equipment and renal care products Such as HD/HDF machines, CRRT machines, Water Treatment plants for Dialysis.
• Provide service support to Depot service team for PD machine as and when required.
• Provide service support and maintenance to end users
• Support all service activities including standby duties (when necessary)
• Flexibility to work over time, on call 24/7, holidays etc., when required.
• Monitor monthly assigned service job (maintenance) and ensure timely completion.
• Be the point of contact for customers; resolves escalation of any customer complaints.
• Capture performed service activities in service delivery system and ensure service documents are submitted on-time.
• Work closely with internal stakeholders i.e. sales and clinical team.

Job Requirements:

• Minimum 1 to 5 years of relevant working experience
• Degree in Engineering or a related technical discipline
• Strong analytical and problem‑solving abilities, with the capacity to assess issues and propose effective solutions
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• High attention to detail and strong capability to manage multiple tasks simultaneously
• Customer‑oriented mindset with a focus on delivering quality service and support
• Proficient in Microsoft Office applications (e.g., Excel, PowerPoint, Word)

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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